Insured Patient Terms and Conditions

Thank you for choosing to book an appointment at UK Vein Clinic

We are happy to invoice those health insurers with whom we are contracted, although this will not affect your liability as you remain responsible for the payment of our fees in full. To take advantage of this service you will need to provide us with your insurance membership/policy number, policy renewal date and a valid pre-authorisation code. We will also need your credit/debit card details prior to your appointment, which will be stored via our PCI compliant payment system Stripe. We are unable to see you in the clinic unless you provide card details at the time of booking.

Please note that even if you have health insurance, it may not cover all our fees and expenses. Certain treatments and items may not be covered by your insurer, or there may be an excess payable. We will require that you pay any balance if your insurance company does not cover the full cost of treatment. If we receive notification from your Insurer that you have an excess on your policy, your funds have been exhausted, or they refuse to pay any outstanding fees in full for any reason, these fees will be charged directly to your debit/credit card on file.   

If your insurance company operates a ‘Cost Share’ arrangement with you, we will automatically take this payment from the card details you provide to us as soon as we are notified about the arrangement and thereafter on the day of subsequent appointments and a receipt will be emailed directly to you. If your insurer has not paid us in full within 30 days and our agreement with your insurer does not outline terms for delayed payments, we will require payment from you directly and reserve the right to debit your credit or debit card accordingly. We will provide you with a receipt to reclaim this charge from your insurer, and you should contact your insurer directly if you have any queries at all with regards your claim.  

We require a minimum of 5 working days' notice to cancel or reschedule an appointment otherwise a £95 fee will be taken for a diagnostic assessment appointment, and a £350 fee will be taken for a treatment appointment. This will be billed directly to you rather than the insurer.